Highlight the Exchange account, and then click Change. Otherwise, it’ll show Working Offline status. If you turn off Work Offline option in Outlook 2016, you can see the Connected status in the status bar at the bottom. Here, you can see Work Offline option in the Preferences menu. Click File > Account Settings > Account Settings. To enable Offline mode in the latest Outlook versions, you have to go Send / Receive tab. If the shared mailbox is not synchronizing, you might try to disable, restart Outlook, and re-enable again Cached Exchange Mode on the advanced profile configuration settings of your Outlook profile. How do I refresh a shared mailbox in Outlook? How can I improve my Outlook 365 performance?.How do I open a shared folder in Outlook?.
Open Outlook, and from the tabs at the top click on File. Turning Off Cached Exchange Mode in Outlook. How do I view emails older than 12 months in a shared mailbox? These instructions are for Outlook 2016, but are also applicable to Outlook 2019.
Do shared mailboxes automatically show up in Outlook?.How can I tell who has access to a shared mailbox in Outlook?.How do I Uncache a shared mailbox in Outlook?.How do I refresh a shared mailbox in Outlook?.